Testimonials
I highly recommend Points West Transcription. I came to Points West in urgent need of transcriptions for a video research project with over 15 hours of footage and multiple interviewees. Not only did they finish the job faster than they had promised, but their customer service is unparalleled. They were there every step of the way, providing detailed explanations of the work they were doing, the conventions they use and when the work would be done, returning transcriptions as they were complete. Their online service is easy to use and secure. If you're looking for a fast, accurate and friendly transcription service, look no further. Points West gets the job done right.
Kevin Sauvé, BSc, MJ
Communications Lead, Pembina Institute
www.pembina.org
Points West is the best transcription team I have ever used. The company provides fast, economical, accurate, and highly professional service. I have been consistently impressed with their attention to detail and sensitivity to our needs. Research interviews offer many challenges to the transcriptionist, not least of which – in our project – is the casual use of technical and scientific jargon. Shelley and her team handle such challenges with aplomb! I recommend their services without reservation.
Janet Atkinson-Grosjean, PhD
Senior Research Associate
Leader: Translational Genomics GE3LS Project
The W. Maurice Young Centre for Applied Ethics
University of British Columbia
I've been amazed by the accuracy of the transcriptions we've received from Points West. We, like many industries, have our own language that would baffle the casual listener, and on top of that, many of the topics we deal with are esoteric in nature, but somehow Shelley and her team seem to nail it every time. We've spent virtually no time correcting the transcripts, which, after using other transcription services, has been an absolute delight. And the turnaround is always incredibly quick. I have no hesitation recommending Points West highly.
Gord Hotchkiss
Senior Vice President
Enquiro is now Mediative
Yellow Pages Group Company
www.mediative.ca
I would highly recommend Points West Transcription. I tried out a number of transcription firms and students who'd been referred to me by friends while doing my dissertation thesis, but ultimately found that Points West provided the best value and quality. They took by far less time than other services and I spent very little time reviewing the documents because their transcripts were so accurate and complete. I regularly refer my colleagues to Points West and will continue do so. It was truly a pleasure working with them.
Sheila Wilmot
OISE / University of Toronto doctoral candidate
The extensive research work that we undertook to which you and your team contributed has drawn to a successful conclusion. We are grateful to you for your advice about ensuring optimal conditions for ensuring clear audio files, the ease with which we were able to transmit the very large files and the speed and accuracy with which you completed the transcriptions. We could not have completed this project in a timely fashion without your assistance. Many thanks.
Dr. Charles Ungerleider
Director, Research and Knowledge Mobilization
Canadian Council on Learning
Thank you, Shelley, for your exceptional level of professional and timely service. We always know that your transcription of our focus group research data will be thorough. We are particularly appreciative that your employees are able to discern the many voices on the recordings. And thank you for consistently providing prompt responses to our queries.
Allen J. Lehman, PhD
Research Scientist, Arthritis Research Centre of Canada
Abbott Post-doctoral Fellow in Aboriginal Arthritis Research
www.arthritisresearch.ca
In undertaking my doctoral research work, I required assistance in the verbatim transcription of audio-recorded telephone interviews. I sought a service that would commit to a high standard of reliable and professional service, prompt turnaround, and exceptional attention to accuracy. Points West Transcription Services not only met, but exceeded my needs and expectations. Shelley and her team provided exceptional results, and I highly recommend this service!
Lynda Wallace-Hulecki, Ed.D.
They respond so quickly and the turnaround for transcription is very fast. Really reliable and professional. A great company!!
Rima Wilkes, PhD
Associate Professor
Department of Sociology, UBC
Points West Transcription has lived up to its first impression. After talking to Shelley for the first time, I felt confident that I had made the right decision. She and her team have never failed to impress. Most of the work that they have done for us has included recordings of telephone conferences and live conferences with dozens of people participating. To make the challenge even more interesting, the participants are often non-native English speakers with heavy accents discussing topics that are full of technical jargon and acronyms. The Points West team has not only identified each speaker by name, they have also displayed an extensive knowledge and in-depth topic research by correctly identifying the esoteric terminology. Shelley has always offered personable and helpful service. It is always a pleasure to work with her.
Claudia Cieri
Chief Executive Officer
AD-COM
Our research team at the Canadian Council on Learning has contracted Points West Transcription for our qualitative research needs for more than two years and have received nothing but highly professional, reliable and efficient services. They have transcribed well over 100 interviews and focus groups for us and their turnaround time is quite good. We highly recommend Points West Transcription.
Julie Bélanger, PhD
Research Analyst
Canadian Council on Learning
Our research group (part of UBC and BC Children's Hospital) have been using Points West Transcription for almost a year now, and we've been very satisfied with the service and product we've received. We do qualitative research through focus groups with healthcare providers, and Points West has often been able to sort out some very chaotic recordings and even give us really constructive suggestions for improving our audio quality to bring down transcription costs! We originally found Shelley at Points West when we were looking for someone who could do transcriptions of a group on a very short time frame and who was willing to pay attention to our research needs. We've found Points West to be very attentive to detail, very open to suggestions and our own particular needs. We have found that Points West is always on budget, always on time, and always very professional. We are very happy with the work we've received and intend to continue using their services.
Jocelyn Tomkinson
Project Manager, Maternity Care Research Group
Centre for Community Child Health Research, UBC
I highly recommend Points West Transcription and have done so to many colleagues. Their service is top notch and always professional. Over the years, they have transcribed numerous interviews for me in the areas of law, immigration, and criminal justice. Some of the interviews involve significant jargon or speakers with English language challenges. I've never been disappointed with the final result. Confidentiality has never been a problem, the transcriptions are delivered quickly, professionally formatted for ease of reading and use, and I found the file transfer system to be enormously efficient.
Dr. Wendy Chan
Associate Professor of Sociology & Chair, Graduate Program Committee
Department of Sociology & Anthropology
Simon Fraser University
I have used Points West Transcription to do verbatim transcription of research interviews for several different studies. I have found the transcripts to be of the highest quality and the turnaround time is excellent. Shelley has also been very helpful in providing tips and information regarding recording devices. I would highly recommend this service to any of my colleagues.
Dr. Valorie Crooks, PhD
Assistant Professor
Simon Fraser University
Even if I were proficient at shorthand or reasonable at note-taking, I'd still prefer to have Points West transcribe interviews and conference calls for me. The time saved and the benefits of having an extra brain devoted to getting the right words on the page are worth it. And that's not taking into account the extraordinary help Shelley provided when I was helplessly setting up a digital voice recorder on a faulty phone line, nor her responsiveness to even my most unreasonable deadlines. Points West offers fast, professional, reliable, and friendly service that I can no longer do without.
Erin Williams
Writer & Editor
Ipsos North America - Marketing Services Unit
I have used the services of Points West Transcription on a number of recent video projects, some of them with extremely tight timelines. Shelley’s crew has never let me down, always providing the type of transcription required for the job, within the time available. I would not hesitate to recommend Points West based on my experience with them.
Joanna Piros
Senior Consultant
COUNTERPOINT Communications
www.counterpoint.ca
I have been using Points West Transcription for over a year for transcription services of academic interviews that have been held in person and over the phone. They are very quick to return accurate transcriptions and the service is top notch. I have relocated across the country but because of their online uploading capability, I have no plans to change providers.
Heather Castleden, PhD
Assistant Professor
School for Resource and Environmental Studies
Dalhousie University, Halifax
Points West Transcription has consistently provided us with high quality transcriptions in a fast and efficient manner. We have also been impressed with the sound professional advice provided as we've moved from taped recordings to digital recordings.
Elizabeth Dunn, Research Associate,
Social Research and Demonstration Corporation
I highly recommend the services of Points West Transcription. The staff were extremely helpful, pleasant, proficient and timely in their delivery of service. I would definitely recommend Points West to other students enrolled in University Programs who are executing focus group research.
Laurie Leith, RN, BSN, MA
Director Surgical Services, Vancouver Acute
Vancouver Coastal Health
While doing my graduate research work I found Points West Transcription as I searched the web for a service to support my needs. Transcription work was new to me as I had never required the service in my professional life. I was overjoyed at the quality of transcriptions that I received and the turnaround time, which was so prompt. The Points West team definitely fills the bill when it comes to supporting such needs. Their technology made the process of transmitting to them so easy… for this I was grateful. Should I ever decide to do further research, I know who I am calling!
Bev Benwick, MAL, CPCC, PCC
R. W. Benwick Associates Limited
CEO, Executive Coach & Confidante
Shelley and her staff are fantastic. The transcripts they produce are accurate and are always completed within a day or two. The thoroughness and customer service with which Shelley approaches her work makes it a pleasure to work with her and I highly recommend her to others.
Jennifer Baumbusch, RN, PhD(C), GNC(C)
I strongly believe in the axiom; "People want to do business with people, not companies." Shelley deserves a commendation for her unrelenting efforts and commitment to her customers. In this competitive business world, an unselfish helping hand is rare indeed, and Shelley's outstanding service has been highly beneficial to our organization. We obviously have options when it comes to secretarial and transcription services. Based upon the quality, timeliness, and professionalism of Points West Transcription, the alternatives are just names in the telephone directory.
Naizam Jaffer
Superintendent, Utilities
The Corporation of the District of West Vancouver
Engineering and Transportation Division
Excellent service, incredibly prompt and professional. A pleasure to work with.
Lynsey Hamilton, Research Technician